BEGIN:VCALENDAR VERSION:2.0 PRODID:-//hacksw/handcal//NONSGML v1.0//EN CALSCALE:GREGORIAN BEGIN:VEVENT DTEND:20260623T130000 UID:6a81e97386aa8 DTSTAMP:20260817T024643 LOCATION: DESCRIPTION:Join us for this webinar during which Joanna Sims (Head of Systemic Issues) and April Blair (Senior Ombudsman) of the Australia Financial Complaints Authority will discuss systemic issues and themes that we see in the insurance industry\, and opportunities for improved customer outcomes. About our Presenters Joanna Sims\, Head of Systemic Issues Joanna is Head of Systemic Issues at AFCA\, where she leads the identification\, investigation and resolution of systemic issues arising from complaints across the financial services sector. With more than 20 years' experience across AFCA and ASIC\, Joanna has held senior leadership roles spanning intelligence\, systemic risk\, strategy\, analytics\, regulatory policy and enterprise performance. She specialises in intelligence-led approaches to identifying emerging risks and consumer harm\, and works closely with industry and regulators to support better consumer outcomes and strengthen industry practices. April Blair\, Senior Ombudsman April Blair is an experienced lawyer\, currently Senior Ombudsman in our Insurance Team. April helps to set the standard on how AFCA approaches insurance complainants\, as well as writing determinations. April brings with her expertise gained at Legal Aid NSW\, where she spent many years supporting community members through complex civil and consumer law matters.  \; (Note - the speaker line up was amended on 15 June). Information Date: Tuesday 23 June 2026Time: From 12.00pm until 1.00pm \;AEST \;(time converter)Venue: Online via Zoom\, register below to receive the link to joinCost: Free for members and $10 for non-members (join now or check to see if you are a corporate member) Registration and Joining the Webinar Members - remember to login prior to registering to avoid paying the $10 fee. \; \; The link to join this webinar will be included in your auto generated invoice email. \; Please look out for this and keep it safe until the webinar is due to be broadcast. \; Note\, these emails sometimes get trapped in spam filters. If you have paid to attend this webinar\, your receipt can be obtained by Contacting Us. Timing of this event is AEST \;(SYD/CBR/MEL)  \; URL;VALUE=URI:http://fsaa.com.au/event/66661 SUMMARY:AFCA Update with Joanna Sims & April Blair - ONLINE ONLY DTSTART:20260623T120000 END:VEVENT END:VCALENDAR