From: Tuesday June 23, 2026, 12:00 pm
To: Tuesday June 23, 2026, 1:00 pm
Join us for this webinar during which Joanna Sims (Head of Systemic Issues) and April Blair (Senior Ombudsman) of the Australia Financial Complaints Authority will discuss systemic issues and themes that we see in the insurance industry, and opportunities for improved customer outcomes.
Joanna Sims, Head of Systemic Issues
Joanna is Head of Systemic Issues at AFCA, where she leads the identification, investigation and resolution of systemic issues arising from complaints across the financial services sector. With more than 20 years' experience across AFCA and ASIC, Joanna has held senior leadership roles spanning intelligence, systemic risk, strategy, analytics, regulatory policy and enterprise performance. She specialises in intelligence-led approaches to identifying emerging risks and consumer harm, and works closely with industry and regulators to support better consumer outcomes and strengthen industry practices.
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April Blair, Senior Ombudsman
April Blair is an experienced lawyer, currently Senior Ombudsman in our Insurance Team. April helps to set the standard on how AFCA approaches insurance complainants, as well as writing determinations. April brings with her expertise gained at Legal Aid NSW, where she spent many years supporting community members through complex civil and consumer law matters.
(Note - the speaker line up was amended on 15 June).
Date: Tuesday 23 June 2026
Time: From 12.00pm until 1.00pm AEST (time converter)
Venue: Online via Zoom, register below to receive the link to join
Cost: Free for members and $10 for non-members (join now or check to see if you are a corporate member)
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Timing of this event is AEST (SYD/CBR/MEL)