Ticket Information:
Emma Curtis, Lead Ombudsman – Insurance, Australian Financial Complaints Authority
Emma will provide an update on AFCA complaints trends and insights, with a particular focus on general and life insurance. She will talk about some of the environmental influences on complaint volumes and trends, and AFCA’s role in resolving individual complaints and investigating systemic issues. She will reflect on the value of firms examining complaints data to help improve customer outcomes, maintain and build brand value, and reduce complaint costs.
